WSI Office Committee Manual
This manual outlines the purpose, responsibilities, methods, and overall operating procedures of the WSI Office Committee. The manual is updated as needed to keep the information current and is intended to serve as a reference tool for committee and subcommittee members, as well as for anyone in FA interested in understanding the work of the WSI standing committees.
Office Committee (OC)
Led by the Office Committee Chair, the OC serves as a resource to the fellowship, the World Service Board (WSB) and World Service Committees, Intergroups, and Chapters. It facilitates communication between the WSB and the fellowship and its meetings, provides tech support to the WSB, meetings, and members, and maintains the website.
The FA website houses all meeting information, helpful materials related to each service body of FA, informative materials for the general public, and an event calendar, as well as facilitates convention registrations and conference-approved literature sales.
The OC also runs the World Service Office (or WSO) which employs administrative staff and keeps records of all financial transactions, as well as archives of the organization. The WSO also serves as the main point of contact regarding inquiries from the general public and is the central hub of communication with the fellowship, the media, health professionals, and newcomers to FA.
The WSO handles online ordering, convention registration, and Intergroup/Chapter event registration and calendaring. It also interfaces with the WSI Treasurer to determine pricing for items that are sold by WSI (literature, etc.). WSI employees and the OC send emails to the fellowship on behalf of the WSB and its Committees, as well as Intergroups and Chapters, and ensure that postings on the FA website are accurate and up-to-date. And all new and/or updated forms related to Office processes need to be reviewed and approved by the OC before being put into use.
Throughout the year, the OC chair is responsible for processing the payroll for paid Office employees. At the end of the year, the OC chair is responsible for sending a non-taxable gift to each Office staff member (amount of which is determined by the budget at the discretion of the Personnel Committee [PC] and the Executive Board with input from the Office Committee Chair).
Annually in the spring, and throughout the year, the OC also assists the Project Review Committee (PRC) in determining whether or not projects and initiatives suggested by the WSB, WSB Committee chairs, and Office Committee and its Subcommittees, are feasible; whether FA has the proper resources (human and monetary) to accomplish submitted projects/initiatives and best serve FA as a whole financially, at any given time. The Office Committee Chair sits on the PRC and also reviews and makes recommendations with regard to any job-related expenses submitted by the WSB (as outlined in the World Service Process and Procedures Manual).
ADMINISTRATIVE STAFF
As of June 2024
Director of Operations
- Pursues strategic projects suggested and approved by the WSB, Intergroup, and Chapters.
- Provides resources – information and technology – to help committees complete their normal responsibilities and pursue special projects.
- Manages FA’s Intellectual Property and ensure that materials are organized in shared drives, the FA website, and online design tools.
- Provides email addresses, document access, and other essential tech support for Committee Chairs and WSB members.
- Maintains databases – members and financial – and reports on key analytics to the WSB.
- Overseas and manages the FA website.
- Assists the Office Chair in their responsibilities as Chair
- Overseas the management of the FA Office and staff, including Office Manager (OM)
Office Manager (OM)
- Manages literature orders and the fulfillment of special literature and PI materials.
- Helps members and newcomers troubleshoot their profiles and purchases on the FA website.
- Resolves mistakes with online purchases.
- Assists members registering and making changes to FA meetings.
- Resolves issues with FA meeting updates.
- Supports WSO and OC projects and initiatives at the direction of the WSB, Office Committee Chair, and Office Director
- Reports to and is managed by the Director of Operations
FORMS & PROCEDURES
Website Change Request
FA WSI - Website Work Order Request Form
Instructions for submitting a request for updates or revisions to the FA website.
Mass Email Request
FA WSI - Mass Email Work Order Request Form
Instructions for submitting a request for a mass email.
WSI Expense Reimbursement
WSI Expense Reimbursement Google Form WSI Expense Reimbursement Form - PDF
WSI Expense Reimbursement Form - Word Doc
Procedure for Reimbursement of Expenses Incurred by WSB Members
Web Domain Email Management
How to request FA domain email box/aliases addition or change