Open Positions
FA OFFICE MANAGER JOB DESCRIPTION
LOCATION: Woburn, MA (Hybrid possible)
RESPONSIBLE TO: Office Director, World Service Board of Directors
SALARY RANGE: $55,000-$65,000/yr
DIRECT REPORT(S): N/A
HOURS OF WORK: 40 hours per week
ORGANIZATION
Established in 1998, Food Addicts in Recovery Anonymous (FA) is a non-profit organization based on the Twelve Steps of Alcoholics Anonymous (AA). FA is a global fellowship of passionate individuals who, through shared experience and mutual support, are dedicated to helping people recover from food addiction.
POSITION DESCRIPTION
Are you someone who enjoys being the crucial link that keeps everything and everyone connected? Do you thrive in an environment where demands are constantly evolving? Are you a collaborative team member others can rely on to accomplish a range of tasks? If so, then this job opportunity might be a rewarding experience for you.
The Office Manager is an integral member of our office administration team. This role is responsible for system administration and traditional office management processes. This position supports a World Service Board, Intergroups, and Chapter leaders, serves both existing and new individual members and engages with the general public. This autonomous full-time position reports to a part-time Office Director.
Success in this role requires:
- Clear and effective communication
- Working autonomously and collaboratively on projects
- Effective use of technology
- Competent performance of basic bookkeeping tasks
- Ability to train and manage office volunteers
- Flexibility to change and adapt the direction of projects
- Passion for interacting with a diverse population of individuals
Key competencies include:
- Customer Service
- Communication
- Administration
- Bookkeeping
- Technology
Responsibilities
- Fosters a culture of service excellence by meeting the needs and expectations of internal and external stakeholders, including responding to inquiries and challenges in a timely and effective manner
- Executes all administrative duties, ensuring smooth office operations. Applies logic and critical thinking skills to identify opportunities for improvement.
- Collaborates with the Office Director to prioritize initiatives, develop office policies and procedures, and contribute to office budgeting to support the wider organization.In collaboration with the Office Director, designs and implements new systems for office modernization.
- Prioritizes tasks to achieve desired levels of efficiency and productivity, remaining flexible amid changing priorities according to evolving organizational needs
- Handles order processing, payments, purchasing, banking, and reporting on financial activities using various applications
- Maintains databases, calendars, and spreadsheets while monitoring data integrity
- Reconciles data from multiple sources to assure accuracy in support of office functions (mailing lists, newsletter, etc.)
- Creates and publishes accurate, periodic reports in a timely manner
- Maintains files and records for easy retrieval and archiving
- Supports periodic initiatives and events, including annual conventions
- Owns the management of and prioritizes requests for website updates and fellowship communications
Qualifications
- 3-5 years working in a similar role
- Experience working in an environment with multiple stakeholders and pending priorities
- Excellent communication and interpersonal skills
- Comfortable using a variety of applications to achieve goals
- Must be proficient in using Quickbooks for bookkeeping
- Must be within commuting distance of Boston Metrowest area
Technical Skills
- Google Suite (Drive, Docs, Sheets, Forms Meeting, etc.)
- Zoom
- Microsoft Outlook, Word
- Quickbooks Online
- Constant Contact and other communication platforms
Personal Attributes
- Communicative
- Organized
- Service-driven
- Compassionate
- Responsive
- Detail-oriented
- Inclusive